Going far beyond the call of duty, doing more than others expect... this is what excellence is all about. It comes from striving, maintaining the highest standards, looking after the smallest detail, and going the
extra mile. Excellence means doing your very best. In everything. In every way.
At Unicare, our goal is excellent service, every time. Your safety and the security of your building is a top priority, and we go the extra mile to make sure everything is to your satisfaction. Guaranteed. Here are just a few of the reasons customers keep using Unicare.
At Unicare, we believe so strongly in the quality of our service that we offer every customer an unconditional guarantee. We offer the best and feel that you deserve the best service, every time. If at any time you are not completely satisfied with our work, please notify us. You may then elect to have us re-do the unsatisfactory work, or you may take a credit or refund for that part of the work not performed to your satisfaction.
We know how important it is to you that your building be kept safe for the personnel who work there, as well as the protection of your company assets. With Unicare, you can be sure that your building security is taken very seriously, and we make your company's security a top priority at all times.
When Unicare handles your cleaning and building maintenance, we ensure that there is no building or company identification on any key or key chain. Any unusual occurrences will be reported immediately to the proper authority. Your facility will remain locked while Unicare personnel are there and no unauthorized people will be allowed to enter. Upon leaving, all alarms will be set and all doors locked to ensure continued safety for your building and all who work there.
At Unicare, we believe in providing excellent services for a reasonable price. Unless service is increased or the service area is enlarged, our prices are guaranteed not to increase for at least 12 months from the date of the contract.
Customer Service is a top priority at Unicare. We can be reached 24/7, and we always return your calls as soon as possible. All requests or problems are addressed the same day. Quality control surveys are frequently used to assess your satisfactions with our services.
At Unicare, we believe that the key to high quality workmanship lies in the direct supervision of our work force. A highly qualified supervisor shall oversee all work at your facility on a daily basis. Regular inspections are performed by an experienced Service Inspector. The results of these inspections will be reviewed with the cleaning personnel, as well as the manager in charge of your facility. Any deficiencies will be corrected the next day.
We believe that the quality of our service starts with our staff. Unicare employees are carefully interviewed, screened and reference checked before being assigned to your facility. Only well trained and experienced janitorial technicians will be assigned to your buildings.
Every Unicare staff member must complete our rigorous training program, pass a series of tests, and complete on the job training before they become a janitorial technician. Training continues on the job past the initial stages with regular inspections and spot checks, and any issues are reviewed with the staff member and corrected immediately.
We know that switching vendors can be complex, and we make sure that the transition is as smooth as possible. That's why we create a personalized transition plan that is carried out prior to starting your cleaning services. We want to ensure that nothing falls through the cracks.
We review your personnel, review the transition plan and cleaning plan with you, and keep you updated of our progress. Any issues that arise are dealt with immediately. It's our responsibility to make sure that the process goes smoothly, and we work hard to make that a reality.
Tired of dealing with hassles in your cleaning service? Don't wait. Call us today, and set up a free consultation with our staff. Experience the best in clean with Unicare.